Return & Refund Policy

No Return Policy – Laptopz.lk

At Laptopz.lk, we are committed to delivering only brand-new, genuine products that undergo strict quality checks before dispatch. As part of our commitment to transparency and customer satisfaction, we maintain a No Return or Exchange Policy once a product has been sold, except under the limited circumstances outlined below.

1. Exceptions to This Policy

A return or replacement will only be accepted if:

• The product is defective upon delivery.

• The product delivered is not the item you ordered.

2. Conditions for Claiming an Exception

To qualify for a return or replacement under the above exceptions:

• You must notify us within 24 hours of delivery by emailing support@laptopz.lk.

• The product must remain unused, in its original packaging, and include all accessories, manuals, and warranty cards.

• All returned products will undergo an inspection by our technical team before approval for replacement.

3. Refunds

• Refunds are not provided under any circumstances.

• Approved claims will be addressed through replacement or repair in accordance with our warranty terms.

4. Warranty Support

• All products are covered by a manufacturer or seller warranty, as detailed on the respective product page.

• Warranty coverage applies to hardware defects only and does not include:

  • Software-related issues or viruses.

  • Physical or liquid damage.

  • Damage caused by improper use.